Shipping policy
By completing your payment and finalizing an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
PROCESSING TIMES: All orders placed Monday - Friday before 10AM PST will ship the same day. If your order is placed after the 10AM PST cutoff time, it will be processed and dispatched the following business day. Orders placed during weekends and public holidays will be shipped the following business day. Please be aware that during sale periods, there might be delays due to high order volumes.
SHIPPING METHODS: All Standard Shipping orders placed Monday - Friday before 10AM PST will ship the same day.
U.S. Shipping Rates
- Standard Shipping: $9.95 USD per order
- Free Shipping on orders over $80 USD
Overnight Shipping Order before 10AM PST - Arrives next business day before 4:30PM.
HOLIDAY SHIPPING: Last day to place order for delivery on or before December 24th:
- Standard (3–6 bus days): Dec 15
DELAYS: Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.
ORDER TRACKING: After your order is packed and shipped from our warehouse, an email will be sent to the email address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order. It is not uncommon for some carriers to mark an order as delivered 2 - 3 days before it is actually delivered. Be sure to check with housemates and neighbors to see if they accepted the package on your behalf.
We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address.
SHIPPING TERMS & CONDITIONS: By processing your payment and completing an order with us, you accept the above mentioned terms and conditions regarding the shipping and delivery of your order. Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.
AUTHORITY TO LEAVE: Delivery services will not require a signature and will only deliver with Authority to Leave. This means that your order will be left in a safe place so it is ready and waiting for you. If you reside in an area that is unsafe to leave your order unattended or if you will not be home to receive it, please use an alternative address.